Role Summary
The Detailing Specialist handles interior and exterior detailing services, from routine washes to full show-quality detail packages. This role is expected to deliver consistent, high-quality results across a wide range of vehicle types and conditions, while keeping jobs moving efficiently through the shop.
Responsibilities
- Perform exterior wash, decontamination, and drying using shop-approved products and techniques.
- Complete interior detailing including vacuuming, shampooing, leather/vinyl conditioning, and glass cleaning.
- Carry out light paint correction or one-step polish services as scoped on the job ticket.
- Apply protectant, dressing, and finishing products to interior and exterior surfaces per package spec.
- Do a final walk-around inspection of every vehicle before it’s marked ready for pickup.
- Flag any pre-existing damage, stains, or odors to the Sales Advisor before starting work.
- Keep detailing bays, tools, and chemical stations clean and organized between jobs.
- Help maintain shop supply levels for detailing consumables.
Rules & Expectations
- Every vehicle gets a pre-work walkaround and photo documentation of existing damage.
- Shop-approved chemicals and products only — no personal or unauthorized products on customer vehicles.
- PPE (gloves, eye protection where required) must be worn when handling chemicals.
- No vehicle leaves the bay without passing the final inspection checklist.
- Bays must be reset (tools put away, trash removed, floor clean) after each vehicle.
KPIs / Performance Metrics
- Every vehicle gets a pre-work walkaround and photo documentation of existing damage.
- Shop-approved chemicals and products only — no personal or unauthorized products on customer vehicles.
- PPE (gloves, eye protection where required) must be worn when handling chemicals.
- No vehicle leaves the bay without passing the final inspection checklist.
- Bays must be reset (tools put away, trash removed, floor clean) after each vehicle.